Privacy policy.

Lumina Aesthetics (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This policy explains how we collect, use, disclose, and protect your information when you interact with our website, clinic, services, and digital systems.

By using our website or receiving services from us, you agree to the terms of this policy.

1. Information We Collect

We may collect the following information when you visit our website, contact us, schedule an appointment, or receive services:

Personal & Contact Information
• Name
• Email address
• Phone number
• Billing or mailing address

Health & Treatment Information
• Intake forms
• Medical history relevant to treatment
• Appointment notes and treatment records

Payment Information
We may collect billing information for purchases or treatment payments. Payment details are securely processed through third-party processors (e.g., Jane App, merchant providers) and are not stored directly on our website systems.

Website & Digital Activity
• IP address
• Browser type
• Device details
• Pages viewed
• Cookies, analytics, and advertising pixels (e.g., Google or Meta)

2. How We Collect Information

We collect information through:

• Website contact forms
• Online scheduling system (JaneApp)
• Digital intake forms and treatment records
• Email or text communication
• Cookies and analytics tools used on our website
• Advertising and social media platforms

3. How We Use Your Information

We may use personal information to:

• Book and manage appointments
• Provide services and treatment plans
• Communicate with you about your care
• Send appointment reminders or important updates
• Send promotional emails or SMS (with your consent)
• Improve our website and service offerings
• Support security, fraud prevention, and compliance requirements

We do not sell your personal information.

4. How We Share Information

We may share personal information with:

• Scheduling and patient management platforms (e.g., Jane App)
• Payment processors
• Email or communication platforms
• Digital advertising partners (e.g., Google, Meta)
• Professional service providers supporting business operations

Any third party receiving data must provide appropriate confidentiality and security protections.

5. Health Information & Confidentiality

As a medical spa, we treat certain information as health-related and keep it confidential. Treatment records and health intake information are stored digitally through Jane App, a secure platform used for patient management.

6. Cookies & Tracking Technologies

Our website may use:

• Cookies
• Analytics tools
• Advertising pixels
• Remarketing/retargeting tools

These help us understand usage, improve experience, and deliver relevant ads. You can adjust browser settings to manage or block cookies.

7. Email & SMS Marketing

With your consent, we may send promotional messages, newsletters, or offers. You may unsubscribe at any time by using the link provided in emails or replying “STOP” to SMS.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.

9. Data Retention

We retain information for as long as needed to provide services, meet legal obligations, or support business records requirements.

10. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal or health information from minors.

11. Your Rights

Depending on your location, you may be entitled to request:

• Access to your information
• Correction of inaccuracies
• Deletion of personal data (unless legally required to retain)
• Opt-out of marketing communications

To exercise these rights, contact us at contact@luminaspa.ca.

12. Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions, concerns, or requests related to this policy or your information, please contact us at:

Lumina Aesthetics
16523 Rabbit Hill Rd SW, T6W 5P4
(587) 414-0304
contact@luminaspa.ca